My Dolphin Pool Cleaner Stopped Working (How To Fix)

In the winter period, the pool is put into “hibernation” with a special cover, dedicated to the maintenance in the cold period and preservation of the liner.

But how should you behave with the robot? If the robot is equipped with Kanebo brushes, it will be necessary to put it in a black trash bag with a glass of water inside.

My Dolphin Pool Cleaner Stopped Working

Seal the bag with tape or string at cable height. This operation has two purposes: to preserve the machine from the weather and dust; to prevent the brushes from drying out and to ensure a constant level of humidity inside the bag.

In the case of brushes made entirely of Pvc, it will not be necessary to add water and it will be sufficient to insert it into the sack.


My Dolphin Pool Cleaner Stopped Working (Quick Fix)

The Dolphin pool vacuum is designed to clean pool bottoms and surfaces, including walls and waterline, removing dirt, debris, and particles from the water.

Dolphin uses a scanning program to detect parts of the pool that have already been cleaned and areas that still need to be washed, and operates via wireless remote control. The unit has several cleaning programs and comes with a limited warranty.

However, if you experience problems with the vacuum, you may find troubleshooting tools helpful, such as if the vacuum stops working.

Step 1

Unplug the power cord and turn the Dolphin off to “Off”. If submerged in the pool, remove the Dolphin vacuum from the pool and allow it to dry completely before servicing.

Step 2

Find the circuit breaker box, usually located on the side of the house or garage, and open the lid. You may need to reset the circuit breaker connected to the power supply where the Dolphin is plugged in if a power outage has occurred.

Look for a rotating switch in the breaker box that is in the “Off” position or sitting between “On” and “Off”. Move the switch to the “Off” position and then to the “On” position. Alternatively, if the outlet has a Ground Fault Circuit Interruption (GFCI), there will be a “Test” button and a “Reset” button on the faceplate of the outlet. Press the “Reset” button to restore power to the outlet.

Step 3

Open the battery cover and remove the old batteries from the unit. Install two 1.5-volt AAA batteries into the battery compartment. Push the batteries in firmly until they click into place. Close the battery compartment.

Step 4

Inspect the power cord to see if it is wet or has been submerged in water. If so, you may need to replace the power cord.

Step 5

Turn the power back on and turn the power switch to “On”.

Step 6

Contact an authorized service center for assistance if the above steps do not solve the problem.

Things you will need

AAA 1.5-volt batteries, 2

Preventive Maintenance With Dolphin Pool Cleaner

● Connect the cable to the power supply, ensuring that the power supply is placed at least 10 feet (3 m) from the edge of the pool. During use, the power supply should be placed in the shade. Warning – Do not use an extension cord under any circumstances;
● If Dolphin is equipped with combo or kanebo brushes, carefully press the brushes until they are soaked in water;
● Release the minimum length of cord necessary to ensure coverage of every point in the pool. Leave excess cable coiled outside the pool;
● After each cleaning cycle, remove Dolphin from the water to prevent accelerated wear of its plastic parts;
● After each cleaning cycle, wash the filter bag or cartridge. A clogged filter bag reduces scanning and cleaning efficiency Wash the filter bag in the washing machine, once every two months, using a regular synthetic cycle;
● If Dolphin is equipped with kanebo brushes, rinse them in running water;
● Pull the cord out of the power supply weekly, iron out any tangled parts of it, lay it outside, and leave it in the sun for a few hours;
● Deposit the pool cleaning robot in the shade on its Caddy cart, and if not on the cart, lay it upside down;

Frequently Asked Questions

1. What is a dolphin pool cleaner and how does it work?

A pool cleaner is a machine designed to independently clean the dirt in a pool by vacuuming it from the bottom. It works by means of an electric current that activates the motor or motors in the machine, allowing the robot to move and start the internal pump. The suctioned dirt is deposited in special fabric or cartridge bags. Equipped with intelligent systems to ensure perfect cleaning of both the bottom and the wall. If you want to know, even more, contact us!

2. How much does a swimming pool robot consume?

A robot for a swimming pool has an approximate/medium consumption from 150 to 250 W/h.

3. What are the ideal conditions of operation?

The chlorine level in the pool should be a maximum of 1.5 ppm; The pH level should be between 7.2 and 7.5; The temperature should be between 6 and 34°C;

4. Can the robot be left in the pool after the completion of the cleaning cycle?

We do not recommend leaving the cleaner in the pool because, in the long run, it would cause discoloration of the plastics and damage to the internal parts. We recommend that after the cleaning cycle is complete, you place the cleaner in its cart/caddy.

5. What are the differences between fine mesh and pleated cartridges?

There are two types of cartridges on the market: the fine mesh cartridge and the pleated cartridge. The fine-mesh cartridge is composed of a plastic net with a hole diameter from 100 to 170µ (micron) guaranteeing a medium-high level of cleaning.

The pleated cartridge, similar to a filter for a car or a vacuum cleaner, has a dimension of 50µ guaranteeing a higher cleaning due to the smaller dimension of the “holes”. We recommend, for the first cleaning cycles, the fine/medium-mesh then change it with the pleated one.


Final Thoughts

In all manuals, the dolphin pool cleaner is inserted using the handle, but today I recommend a trick to speed up and avoid the phenomenon of the machine floating.

The first tip is to insert the robot upside down with the brushes upwards. This will facilitate the exit of air bubbles. After inserting it in this way, the robot will manage to turn itself upside down and start cleaning the pool.

A second tip, if you have the robot equipped with Kanebo brushes, is to squeeze the brushes vigorously.

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